About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

171 ratings and 128 comments received in the last 90 days.

11 September 2026

Simon Collinson, Mini Sales Executive was extremely helpful from my first visit to the showroom to my handover when he spent plenty of time with me to familiarise myself with my new mini as it is my first venture into a electric vehicle

04 September 2026

Very helpful staff and knew what they were doing

25 August 2026

Llyods at blackpool let me down badly, had to go to bowkers

22 August 2026

All staff involved in the recent purchase of my mini were beyond helpful and very friendly and professional!

13 August 2026

I have been a long term customer at Bowker Preston for both Mini & BMW. I have always been very satisfied with the customer care & advice throughout the purchase & delivery & aftersales.

28 July 2026

All very efficient they sorted everything at Bowker Preston

23 July 2026

Went through everything, no issues

23 July 2026

Excellent service from Sam Anderson.

19 July 2026

Great Service from Kirstin as always .

19 July 2026

kept up to date for everything , very knowledgeable and so nice to deal with x

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15 July 2026

We have always had excellent service at Bowker Mini especially Amber McClean who dealt with our purchase. Nothing was too much trouble and the full tank of petrol when picking the mini up was very much appreciate.

15 July 2026

They were very helpful and where lovely to talk to , they took their time answering any questions you had.

02 July 2026

Kirstin was brilliant throughout; helpful, knowledgeable, professional, thoughtful & proactive. Couldn't praise her highly enough. Thank you!

30 June 2026

Kirsten Smith, the Mini Sales Executive at Bowker Preston was incredibly helpful and supportive throughout the purchase and collection of my new car as was Amber McClean on day of collection. I am very happy with all aspects of the service provided.

30 June 2026

I have been going there for over 30 years to purchase my Mini's and the staff know me

13 September 2026

The experience from start to finish was completely professional and diligent service receptionist was as always first class

13 September 2026

Very friendly and everything was explained and told I could drop in or ring any time I needed help or anything explaining.

12 September 2026

Excellent service

12 September 2026

Car was maintained in a timely manner and came back nice and clean

12 September 2026

Work completed 1 hour before expected finish time

09 September 2026

From checking in to leaving everybody I dealt with was brilliant

08 September 2026

Great service

08 September 2026

Service on my Mini was dealt quickly and professionally. However, my partner didn't realise that my aerial was missing. Did ring and ask but no one got back to me to say either way, that was disappointing!

05 September 2026

The car was booked in twice and on two occasions there were not the necessary parts on site. It was at the third attempt that the car was finally serviced

04 September 2026

Service was good and the car cleaned. My only issue was cost. As an independent garage quoted a price £75 cheaper and using original BMW parts.

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04 September 2026

The people I dealt with were professional and helpful. Prompt service. Kept informed of what was needed for my car.

04 September 2026

Professional, fast service

03 September 2026

Good service and keeping me informed of the progress throughout.

03 September 2026

A polite efficient team explained everything

02 September 2026

Excellent service

02 September 2026

Friendly, efficient service

02 September 2026

Mini was booked in for MOT. Waited in showroom for work being done. Asked them to check clutch as it wasn't working properly. They confirmed it needed replacement but couldn't give quote at time due to computer failure

01 September 2026

My car service was easy, quick and staff were friendly.

31 August 2026

Work conducted at agreed time and car cleaned. All I could expect

28 August 2026

Excellent communication. Friendly welcome. Clear and well resourced seating area.

26 August 2026

Easy, good communication, top service.

25 August 2026

Job couldn't be done o the day

25 August 2026

Mini wheel cap missing. Washer jet fires over car when you squirt screen wash. Cobweb on passenger side mirror after being washed not all parts in car what got replaced as told they would be put in boot but parts what wait on passenger seat.

25 August 2026

No hassle. Service & MOT carried out ok

24 August 2026

Reassurance given after concern following a necessary AA callout. Booked on and dealt with quickly.

23 August 2026

MOT itself and vehicle check - no problem. However, there was a part missing from my car when it was returned to me which I didn't notice until I got home. Trying to get it rectified was not a pleasant experience.

23 August 2026

I was very happy with the service I received. The video I was sent was very easy to understand, thorough and professional. Overall I was very impressed.

23 August 2026

Customer service is faultless and efficient

23 August 2026

Swift good service flexible

22 August 2026

Car booked in at 1pm for MOT, staff informed I needed it ready for 3 pm. At just gone 3 I asked if it was ready & was then informed MOT failed, car needed new tyre and was illegal to drive. I asked why I hadn't been informed earlier, unknown

20 August 2026

Good customer service. I like the fact that I can have my car picked up and dropped off from home.

19 August 2026

No complaints. Ben was helpful. I like the video of the mechanic explaining as he checks the underside if my car

19 August 2026

Efficient service from all staff.

18 August 2026

Brilliant as always from start to finish at Bowker Preston. Car was collected from work, serviced, cleaned and returned to me in the afternoon. I've never had anything but good service from here whether it's buying a car or having it serviced.

17 August 2026

Mini service should be at mini. Despite changing my contact number three times and checking in on line, no details had been retained by your system

17 August 2026

MOT done same day, issues highlighted to me and fixed during appointment. No upselling. Mechanic was honest and explained everything clearly.

17 August 2026

Great service

17 August 2026

Very responsive and excellent work

17 August 2026

Generally very happy, however, we did ask for a quote on repairing a small bump on the front wing . We never received this.

16 August 2026

pleasant area to wait with facilities

15 August 2026

Service itself was faultless and the car was super clean and shiny afterwards. The admin side was disappointing. And collection was no better with an invoice with my name but someone else's address. However, Amy put this right. As above, * drop.

13 August 2026

Communication excellent. Rewarded my loyalty by upgrading my Sat nav software.

13 August 2026

Happy with the service provided

12 August 2026

My car suddenly discovered a blank screen and the same afternoon my car went into the workshop to investigate. Great service and wash as well . Always a pleasure to deal with

12 August 2026

I have not picked my car up yet but the service over the phone and arranging the repair with bmw has been very helpful

12 August 2026

Great service. Prompt appointment time. Love the video of the car on the ramp. And that all is explained. Car returned to me lovely and clean. Great MOT price.

12 August 2026

Pleasant, welcoming staff

08 August 2026

Efficient Great service Friendly staff

08 August 2026

All was organised well.

06 August 2026

The team at Mini are always very professional, polite, and efficient

06 August 2026

The valetting left a lot of black residue around the tyres ( my husband is maticulous in cleaning and caring for the cars and noted that it took him a lot of time to get residue off wheels)

03 August 2026

Quite satisfied with the work cared out my only concern was I was booked in 10am. But hade 2 stay all day .only started on my car after I returned to garage to pick up so I'd have hang around and paid for courtesy car insurance.. with drive home .

03 August 2026

Work was done as planned and costed. Checking kiosk was a bit of a faff. Service desk were clearly overwhelmed by volume of customers, probably due to all Mini bookings being done at BMW side

02 August 2026

Very efficient and knowledgeable. Corrected another mechanics fault, which was greatly appreciated. The initial inspection video is outstanding service.

02 August 2026

Outstanding service as always!

01 August 2026

The health check report incorrectly identified my 5 door mini as a 3 door cabrio 57 instead of an F65 However I was impressed by the professional way in which your tech expert TIM assisted me later and over the phone to change the key fob identity

30 July 2026

The customer service was second to none, explained everything in simple terms, very polite and professional throughout

30 July 2026

No problems at all with my visit

30 July 2026

Communication leading up to the repair was poor at best

30 July 2026

Brilliant helpful service

29 July 2026

The service you receive from stepping into the store is great

28 July 2026

Friendly and efficient staff in reception and showroom. Car ready on time and great video of my car in service area.

28 July 2026

Oversll service is acceptable with my Mini being carefully prepared and providing excellent overall service. My only problem is with the reception staff who don't follow up your questions.

27 July 2026

Did what it said on the tin?????

26 July 2026

Service and MOT done efficiently and on time kept informed about additional work that was needed

24 July 2026

Very efficient service, office staff looked after us very well

23 July 2026

Booked in for service at 9.30 am. Booking in experience was extremely poor talking to a computer that asked if I wanted a service policy I already had and the car was not completed in the day to allow me to pick it up causing me a lot of inconvenien.

23 July 2026

Excellent service

22 July 2026

Easy drop off & collection, Friendly staff, great waiting area with drinks, video overview provided of car's current state, wash & vallet provided was excellent.

22 July 2026

Very polite solved the issue with my car.

22 July 2026

Kept informed throughout

21 July 2026

Friendly and helpful staff, both in showroom and parts

20 July 2026

good service

19 July 2026

Helpful courteous staff. While you wait service was swift.

19 July 2026

Great service

19 July 2026

They were very polite and helpful considering this was the first time dealing with them for my MOT.

18 July 2026

Excellent friendly service

17 July 2026

Excellent customer service and no delay in getting an appointment

17 July 2026

Staff friendly and informative, service completed on time including car being valeted.

16 July 2026

Excellent service Car sorted while I waited With complimentary coffee and biscuits Exactly on time Thank you great experience

15 July 2026

All fine as usual thanks Much appreciated

15 July 2026

The whole experience felt much less personal than previous occasions. I used to feel I was known to the reception staff and would be greeted and treated like a valued customer. Not so much this time.

14 July 2026

Friendly and very helpful

13 July 2026

Great from start to finish, kept me informed through out

13 July 2026

The process is straightforward. Good feedback received

13 July 2026

Kept waiting when dropping off

13 July 2026

Easy to book, no issues on day, ready to collect before rush hour

11 July 2026

Helpful and informative

10 July 2026

Always service with a smile and a job well done

08 July 2026

Good customer service. Kept up to date with the progress of service being carried out.

07 July 2026

Excellent service every time from Bowker Preston.

06 July 2026

Seamless service from start to finish.

06 July 2026

Booked service well in advance but only got phone call confirmation very close to the date. I was waiting for weeks for confirmation. On day of service I requested a quote for body work on car. I was told I would get an email & am still waiting.

06 July 2026

Check in was fine, organised and courtesy car ready etc. when I came to pick my car up, I waited and waited and waited. I needed to pick my keys up and pay - I should have been able to do this at reception, not sit and wait for a service rep!

05 July 2026

A warm and sincere welcome. Excellent communication and a job well done

04 July 2026

Very happy with the service. Bowkers staff are always very polite and attentive. Always feel like I have good value for money. It's a pleasure to call at Bowkers.

04 July 2026

Excellent service

01 July 2026

Excellent service at quite short notice. Ben kept me informed regarding pick up time. Thank you

01 July 2026

Nice welcom on arrival,good facilities in showroom .

30 June 2026

Excellent waiting area and very pleasant staff.

27 June 2026

Easy drop off. Friendly staff.

27 June 2026

Bowker staff were all very nice to deal with and everything was explained well regarding my MOT

26 June 2026

Good availability of service appointments. Courteous and helpful service personnel who kept me informed throughout the time my car was with them.

25 June 2026

Nice clean area, and cool with coffee to hand while Waiting

24 June 2026

There was an issue with a tyre replacement & it meant leaving is vehicle less at a very difficult moment and Ben stepped up and sorted a replacement vehicle very quickly.

23 June 2026

I dropped the off my mini for it's MOT and collected later

23 June 2026

Generally very good level of service, the issue with the car was not formally diagnosed as it be connected to the third party tracker installed.

23 June 2026

Car was serviced and MOTd while I waited. All done and dustied in two hours.

23 June 2026

Good communication

22 June 2026

I dropped my car off in the morning and was able to have a loan car for the period. My car needed some work and so I didn't pick it up until the day after so I was able to use the loan until my car was ready.

22 June 2026

Professional service.

21 June 2026

Bowker Mini Preston contacted me to arrange the service that was due in early June. It was arranged at a time convenient for me.

20 June 2026

I've been really happy with the care plan on my mini. However I do feel some of the prices for work quoted is expensive.

FIND Bowker Preston.

Address

Channel Way, On the Docks, Preston, Lancashire, PR2 2YA

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:CLOSED

Phone

01772 761234

Map

Areas served

Preston as well as surrounding areas including Lancaster, Leyland, Bamber Bridge and Garstang

View map

Address

Channel Way, On the Docks, Preston, Lancashire, PR2 2YA

Opening Hours

Mon–Fri:08:00 - 17:00
Sat:08:30 - 12:30
Sun:CLOSED

Phone

01772 761234

Map

Areas served

Preston as well as surrounding areas including Lancaster, Leyland, Bamber Bridge and Garstang

View map