About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

122 ratings and 106 comments received in the last 90 days.

12 June 2026

Excellent Service and Delivery less than 2 weeks expected delivery date

06 June 2026

Helpful very friendly and knowledgeable

27 May 2026

Kirstin was very patient and not at all pushy, she answered all our questions and explained things well, kept us up to date throughout the process and is lovely!

27 May 2026

Great customer service

27 May 2026

Excellent process from start to finish. I was kept informed of progress and then had the bonus of a slightly earlier delivery than initially anticipated

19 May 2026

Great from the start Simon helped in any way he could he kept us informed at all stages and he was very informative

18 May 2026

It was the easiest purchase of a car that I have ever done. I knew the type of mini I wanted so Sam Anderton showed me what was available so I could make an informed decision. I also had a test drive in the model I wanted.

03 May 2026

The service I received from start to finish was incredible. The staff kept me fully informed and answered all of my queries. Both Amber and Liam were so helpful and I can't thank them enough for a seamless purchase experience.

26 April 2026

Kept well Informed throughout the process

24 April 2026

As a disabled driver I have to say I love my new beautiful Mini and cant fault it in any way. Easy to get in and out and super easy to drive. Super British racing green with a black roof, imaculate interier and super comfortable to drive.

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18 April 2026

Simon was extremely helpful and understood my needs, the whole process was smooth and he gave me confidence with the car

18 April 2026

Excellent customer service from Sam. He was very helpful and not in the least pushy. which would have put us off. The car was delivered within the timeframe we were promised.

07 April 2026

From start to finish, buying my new mini from Preston Bowker was pleasurable and easy. The sales staff were all friendly and helpful. The salesman I had Simon Collinson went out of his way to help me and was excellent and extremely good to deal with.

05 April 2026

Slight dent on bonnet, will have to be fixed. Noticed at handover.

31 March 2026

Comfortable showroom Relaxed friendly atmosphere No pressure sales

31 March 2026

Kirstin was fantastic throughout the whole process

29 March 2026

Very friendly staff

29 March 2026

Perfect

28 March 2026

Really friendly salesman

26 March 2026

Kirsten Smith at Preston Mini was fantastic from start to finish, made the process really easy. Really friendly, great customer service and she remembered little details that made it a personal experience.

24 March 2026

Salesman Charlie Barnes was excellent

24 March 2026

Sam at Preston Mini went above and beyond and was extremely helpful

24 March 2026

Great customer service from start to finish. Thank you

24 March 2026

Good friendly service and good communication, kept up to date with what was happening next and all explained well

22 March 2026

Extremely satisfied, staff were relaxed, not pushy at all.

21 March 2026

The whole experience was a pleasure from start to finish. Everything ran so smoothly. All staff were excellent and in particularly Amber who we couldnt praise highly enough, she was extremely pleasant, informative and very efficient at her job.

11 June 2026

Efficient friendly service staff. Easy to book in online. No health check sent through this time.

10 June 2026

Work was completed efficiently, staff were friendly and the waiting area was comfortable.

09 June 2026

Sent an email

09 June 2026

Helpful reception staff. Car ready at the advised time. Coffee and biscuits available

09 June 2026

Super service as always. Feel looked after. Knocked a point off as was potentially overcharged. I spotted the error and Dave reduced my bill accordingly.

09 June 2026

Nice friendly staff, efficient and communicative.

08 June 2026

Emma was so helpful and went above and beyond. Definitely a shock having to pay more than planned due to unexpected work but that's cars no ones fault Emma was so helpful about it and informed me of ways to pay.

08 June 2026

Emma was great just a long waiting time to drop off

07 June 2026

Service was good. Staff were good and very helpful.

06 June 2026

Very good from check in to collection

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04 June 2026

The staff were welcoming, friendly and knowledgeable. I was kept updated on my car's progress. The mechanic from the garage came to speak to me about an issue I'd been having with my aircon and listened to my concerns and was polite and professional.

04 June 2026

I wasn't aware that I needed to book in and I had a little wait before this was done. I was going to catch a train into Manchester so the wait made me a little anxious.

03 June 2026

Service was good but I had to hang around for a while at check in and pick up

03 June 2026

Very professional and friendly people

02 June 2026

Good service and work carried out.

02 June 2026

All work carried out to a very good standard and car left particularly clean

01 June 2026

Did a thorough check on my car and helped me understand what was needed and why. No hard sell just courtesy remarks

01 June 2026

It started with the Mini Assist guy called Jimmy hes was so polite and professional....then when I arrived at bowker preston Emma explained everything and kept me informed at all stages very professional plus jon who did a health check was excellent

31 May 2026

Prompt, always courteous and service is excellent

28 May 2026

Always excellent service by staff

28 May 2026

Excellent, thank you to the guys in service department Also being looked after by Emma Eyre

28 May 2026

Found the on line check in a bit confusing and not sure it is helpful

26 May 2026

It was well organised

25 May 2026

They always look after me !!!!

24 May 2026

Excellent service went in monday morning to make appointment repair done the next day thanks to young lady mini supervisor.also car washed and cleaned inside and out great .

23 May 2026

I was able to book an appointment slot to rectify the fault for the following week. (Another more local Mini dealership could only offer an appointment in more than a month's time).

22 May 2026

21 May 2026

As always friendly efficient service.

20 May 2026

Very straight forward

20 May 2026

Fitted me in at short notice and completed tasks in reasonable time

18 May 2026

Efficient service - waited on site and was done well within expectation set on drop off

17 May 2026

Staff always friendly and helpful

17 May 2026

Simon especially but all members of the team were really helpful, friendly and professional. Simon never oversold to me - gave good advice which I liked.

16 May 2026

Serviced OK. Could you please address the repeated issue of having car ready for the time you state when it's dropped off!

15 May 2026

Always a pleasure dealing with bowker . Had a nail in my tyre which was repairable . Thank goodness

13 May 2026

5* service, friendly staff and efficient service

13 May 2026

Not happy with the advice given and quoted for works that don't require to be done instead of investigating deeper and coming up with an alternative cheaper solution instead of writing off a perfectly good gearbox.

12 May 2026

Everything ran smoothly and I was contacted about the possibility that my would fail it's MOT without new wipers. I appreciated the call and being given the option to allow the garage to sort. My car was hoovered and washed which is always nice

11 May 2026

Service covered everything needed, just took a little longer than expected but that's fine.

07 May 2026

Good service and friendly staff

07 May 2026

Very efficient service reception, a delight to deal with. Car returned washed and vacuumed and a comfortable well equipped waiting area.

06 May 2026

While experience was smooth

06 May 2026

Very pleasant and personable staff member who dealt with my service.

05 May 2026

It's really difficult to get through to the service department. The phone just rings and rings however when i did get through to someone they were always very helpful and friendly.

02 May 2026

Good staff communication

29 April 2026

From the 1st phone booking and collection, phone call updates and return of my sparkling clean mini the service was superb. Emma from Service reception was particularly exceptional even liaising with my Insurance company repair garage. Thank you

28 April 2026

Excellent no problems. I was pleased that Carl was able to pick up my car for the service and return it in the evening.

28 April 2026

Amazing service

27 April 2026

Since we retired we do not have the same amount of money we had when we purchased the car however, following a conversation with a member of your team who let me know we could take advantage of 50% discount I jumped at the chance.

27 April 2026

Excellent communication and no pressure to buy extras

26 April 2026

No issues

26 April 2026

Excellent Service

26 April 2026

Great service

24 April 2026

Excellent service and experience

23 April 2026

Very smooth from booking to being done

22 April 2026

Organised and efficient but not very personable - not many interactions required due to set up Good to see video of checks by experts however documentation did not include any specific details found on my vehicle for my records

22 April 2026

Perfect from start to finish Staff are excellent I'm from Southport and like to make a day out of it in Preston (and the staff even give advise about the Music shops in town) excellent staff they could get jobs in 5 star hotels anytime

20 April 2026

No issues. No hassle Kept informed

19 April 2026

Happy with service

19 April 2026

From the moment that I received an email informing me of a service requirement to the point at which my keys were returned the process was flawless. I experience as a customer and employee for dealerships and my expectations were surpassed

13 April 2026

The staff at Bowker Preston where superb

13 April 2026

Friendly staff, informative

10 April 2026

Efficient service, apart from forgetting to replace brake fluid cap back on and leaving it in the well near the wipers.

10 April 2026

Brilliant customer care very understanding

09 April 2026

Good service

06 April 2026

The centre experience is fine, the lady I spoke with on the day was lovely, polite warm. What I really don't appreciate though is repeated hard sale calls prior to booking in raising issues my car apparently has but are undetectable to me.

06 April 2026

Friendly and helpful staff

05 April 2026

Alloys not cleaned off and new tyres not blackened off which I thought they would be? Other than that very happy Thank you

03 April 2026

Extremely satisfied, the customer service advisor, Emma, went above and beyond to help me resolve a water ingress issue with my Clubman

03 April 2026

01 April 2026

An awkward repeat warning light was giving me a different failed component each time, despite replacing many parts. Hopefully, Bowkers investigation and subsequent work carried out has finally ended this ongoing issue.

30 March 2026

The information was very excellent. The mechanics video report and health check helped to my decided on my course of action. The costing very helpful allowing me to budget for my repairs and what was to be need straight away and what could wait.

29 March 2026

Although the repair took longer than expected, I was offered a curtesy car throughout.

27 March 2026

Excellent service Thank you Emma

26 March 2026

Tyres fitted within the timeframe and no damage to the wheels. Excellent service

26 March 2026

Staff very polite and very helpful

25 March 2026

No Courtesy car provided and had to keep ringing myself to get an update for when the car would be ready.

24 March 2026

Great communication all the way through the process of fixing my mini

23 March 2026

Good service

23 March 2026

Pleased with everything

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Bowker Preston.

Address

Channel Way, On the Docks, Preston, Lancashire, PR2 2YA

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:CLOSED

Phone

01772 761234

Map

Areas served

Preston as well as surrounding areas including Lancaster, Leyland, Bamber Bridge and Garstang

View map

Address

Channel Way, On the Docks, Preston, Lancashire, PR2 2YA

Opening Hours

Mon–Fri:08:00 - 17:00
Sat:08:30 - 12:30
Sun:CLOSED

Phone

01772 761234

Map

Areas served

Preston as well as surrounding areas including Lancaster, Leyland, Bamber Bridge and Garstang

View map