Good level of service
Good level of service
Excellent service provided and couldn't complement the Service Adviser (Laura) enough. Very professional, helpful and pleasant. Great Customer Service provided
The team are very knowledgeable and take time to get explain everything to you.
Work carried out on time. Courtesy car available.
Staff very helpful. Curtesy/Hire car provided to support me whilst the fault was investigated and spare part fitted. Good comma.
problems always resolved
On time everything went smoothly
Car was collected and delivered as arranged
Work completed in time scale given also comfortable area to wait in with refreshments if wanted
No issues , done within the timescale
All aspects of this visit to Bowker Preston were very satisfactory.
Servicing to suit my diary. Thorough explanation, & excellent customer service from Laura!
Very helpful staff and I was kept informed every step of the way I really liked the notifications from the factory letting me know of my new minis progress
Did what was promised
kept me informed all the way, even when they couldn't find the issue initially although they knew they could hear the fault. Resolved the issue, currently all is running well
Always keep me informed of what's going on and how long it's going to take
Service sorted out a problem and went above and beyond
First class service.
Attention to customer service is exceptional and being remembred/ recognised by a member of staff 6/7 months post a purchase gives the whole experience a family feel.
All the Sales staff together with the Team in the Service Department have been friendly and totally professional at all times. See above.
A fine experience
All expectations met.
I was advised of the process at the beginning and was informed of the fault (in detail) when the issue was resolved. I was also sent a video of the assessment of my car with info on an areas to watch out for.
Everything explained clearly to me - did not feel pressured.
Efficient and courteous service. Pleasant staff
Kept up to date with progress, very accommodating, very professional
Only went there cause car is still under warranty
Simon and the team
Good attention to detail car came back sparkling clean and healthy
No issues easy
Superb service for my older Mini. Staff service was already good but I have seen an improvement in communication and approachability. It can be awkward to bring an older car for MINI service but staff ensured a pleasurable visit. Loan car and reasona
I was hugely disappointed to pay £15 for a courtesy car and when given it had 36 miles of fuel left in the tank meaning inconvenienced to fill up on the way home for fear of running out. I was happy a technician drove with me to help fault find.
Laura in the service dept was excellent, kept me informed and ensured my car was returned to my home washed and cleaned inside , she is a credit to your organisation
Very helpful and contracted MINI at my request, resulting in a very favourable terms for work required on my car.
My car was in for a fault not a service. This was the second time in a week my car had to return to yourselves. Still not sure if problem is resolved but staff especially Laura in service could not do any more to help.
Support by sales agent excellent
Car was needed urgently and was repaired very quickly
Always good service, helpful staff
I've been well taken care of from the first service call up until the collection of the car after the service.
Friendly staff in the showroom whilst waiting for my car. Coffee, snacks, TV, WIFI and magazines provided. Service done, and car returned clean inside and out. No problems.
All well organised and well done in a professional way. I did have to wait a bit longer than expected for the car to be available but I still had the other car to use.
Great service on time and at reasonable cost.
Always kept informed, friendly efficient service and hassle free handover.
Collection and return to my place of work , no hassle for me returning it nice and clean
The coolant leak problem show be followed up free since there ws no coolant problem before the car was taken to the garage
Service is excellent however I received reminders that recommendations were required but I had these done whilst I was there.