Friendly staff in the showroom whilst waiting for my car. Coffee, snacks, TV, WIFI and magazines provided. Service done, and car returned clean inside and out. No problems.

All well organised and well done in a professional way. I did have to wait a bit longer than expected for the car to be available but I still had the other car to use.

Always kept informed, friendly efficient service and hassle free handover.

Collection and return to my place of work , no hassle for me returning it nice and clean

Service is excellent however I received reminders that recommendations were required but I had these done whilst I was there.

Completely satisfied as I expect to be with Bowker.

As always i received excellent customer service.

no issues

Great service from all the team. There was also a problem with a seal round the boot which was leaking in water and they ordered the part in so it could be sorted same day so I didn't have to go back.

Very helpful, attention to detail. Appreciate collection and return by a very friendly, helpful member of staff.

Same as above. Nothing could be improved.

My mini had its end of warranty check during which the service team discovered a fault which I was unaware of. They subsequently rectified the problem.

Great assistance when picking the car up and going through the features.

Love the car! Love the personal touch of getting a video

New reception staff and when the card machine went down one of them told me they wdnt release my car if the payment didn't go thro!! Only £70 and I have been a customer for years. I offered to pay by BACS and she refused it.

I had 2 issues that needed resolving. They told me parts would be in in 48 hours but 3 weeks later I've not heard from your service team.

Great customer service.

Fast, efficient, friendly, quality

efficient service

Bowker Preston couldn't do enough. I did first approach Sytner Tamworth and had a poor e perience. They kept my deposit when after 24 hours I cancelled because Bowker Preston gave me a better deal.

Unfortunately this is reflected in having to visit twice, as the problem was not found on the first visit. Then visiting a week later to be told the clutch has an issue! Quite blunt on the customer service front also. Explain options clearly.

Really well treated - the hospitality was super! The staff were friendly and helpful and the car was returned in excellent condition!

prompt appointment, good service, my car as sparkling clean after the MOT

Bowker always make customers feel valued and trust the service provided, plus the added bonus of my car being cleaned too!

Everything as said

all The work is carried out efficiently and within the time stated.

Good communication and knowledge. Car collection and return was great. Confidence in work that was done

I think the response in question 1 covers the reason.

Good quality service just disappointing my car wasn't ready earlier as originally stated

Very satisfied. However no new mats with a brand new car !! Find this hard to believe

Helpful friendly and professional team, costs outlined and reasonable, car serviced while I was in town, no return journey needed

Work completed, car returned clean and vacuumed...except inside the boot!

Very good that paperwork was done electronically which saved a lot of time and I didn't have to make appointments to visit the dealership. All the Staff were extremely professional and helpful. Car was ready on the date and time specified.

Service is always exceptional at this dealership.

Easy to book appointment,pleasant waiting area

The treatment for the windscreen was very effective and the servicing was good. Just had to wait a little longer than expected for the car to be ready but was pleased with the outcome.

Always in contact

I was fortunate the perfect car was already on site. I got a fair trade in price plus reasonable discount on new car. Staff polite and efficient.

Quick, efficient friendly service

Laura was a great help and very professional

Friendly/helpful/efficient staff

Was told it would take max 90 mins, but had to wait 2.5 hours. Same last year too.

LOVE my Mini

Excellent service and standards

Sorted out my damaged radiator while I was away on holiday and kept me informed of what they were doing.

Helpful staff and excellent service

cannot find fault

You explained everything clearly and on time

Cos I'm never completely satisfied!

Because the salesman Simon was extremely helpful and had a thorough understanding of the product and my requirements