Really happy with the service. Always received updates and when I picked it up he was quite thorough with the handover.

Job completed as expected and I was kept informed throughout the day

Took slightly longer than anticipated

The mini had developed a major fault and needed anew engine. John took all the stress out of it and liased with Mini to get the problem sorted.

I was very pleased with the service I was given at Bowker Preston. The service adviser (John) was exceptionally good at his job and made the whole process effortless. He is a real credit to Bowker MINI.

Competent and efficient

Nothing g to much trouble

Hassle free service

Overall fantastic service and excellent customer facing skills

Professional and friendly

Kept up to date with service progress and any unexpected expenses.

Good staff very helpful

There's nothing else they could have done to make my experience better. It was first class.

Reasonable price for peace of mind. Even valeted the car.

We took the discounted option for a “winter preparation” pack whilst the car was in for service. This includes a solution applied to the windscreen which has left the wipers shuddering across the glass and ineffective clearing of rainwater.

The car was delivered earlier than expected, so a great surprise!

I was a little confused about if my car passed and recommendations I feel a little in the dark.

Everything went according to plan and on time.

Everything was done perfectly

Previous cars I have purchased from mini included the TLC service pack with the car. The new mini I have recently purchased does not include the TLC service pack. I had to pay for the TLC service pack separately but before that I was offered the gara

I was given the diagnosis and was advised about the most crucial things that needed urgent work, was involved in decision making.

Everything was dealt with in a professional way

Very satisfied. Problem was resolved with no complications.

Professional & friendly service - as always!

It’s always been a pleasant experience, nothings too much trouble.

Efficient seamless service with exceptionally friendly staff

Everything was how they said

Short service all sorted quickly

I was received well by the staff member.He has answered my questions well.Friendly, prompt and polite customer service

kept to timingsoffered drink and staff very friendly

Great service friendly and even got a taxi on the house to town.

More than happy with service provided

It would seem that according to the check sheet all that was done was to raise the car on the ramp,no filters or fluids were changed,Vehicle has done 22k.

Because service is consistent, the staff are friendly, helpful, and communicate well.

Friendly and helpful staff and excellent service

Salesman very helpful and efficient.

A nail was located on tyre prior to a long journey I was about to do

Waiting

Done in the time stated. Cleaned my car inside and out.

Not able to drive at present so car collected and returned to my home

Quick and efficient service of my vehicle, professional throughout

friendly staff

The sales person was very polite, courteous and patient. He was able to answer all my questions. However, upon collection of the car I was somewhat disappointed with the state of the interior - it was dusty and should have been valeted better.

Quick efficient process.

As above. All the staff are friendly and efficient. Comfortable surroundings and relaxed atmosphere.

All details dealt with and kept us well informed of progress, etc.

The service was excellent, all staff friendly and welcoming, and service received . I got my dates mixed up, brought the car earlier in error. They made time to action the recall and updates to the car instead of coming back on the correct date.

I was kept up to date of all the process through phone calls and emails. Amber Davenport who was my sales rep was great with all areas and knowlegeable on all aspects of the mini.

Since day one of the purchase of my mini I have received great customer service, both from Sales but especially the Service Team. I have always been treated with courtesy and politeness always providing a courtesy collection/return of my car.

the gentleman who sold me my mini was very helpful and considerate