Laura was a great help and very professional

Was told it would take max 90 mins, but had to wait 2.5 hours. Same last year too.

Excellent service and standards

Sorted out my damaged radiator while I was away on holiday and kept me informed of what they were doing.

cannot find fault

You explained everything clearly and on time

Cos I'm never completely satisfied!

Because the salesman Simon was extremely helpful and had a thorough understanding of the product and my requirements

Fault completed , mini was serviced washed and valeted and had a courtesy car to assist me

Replacement of boot mechanism expensive. would have thought this would be covered by warranty, poor design.

I reported I had a fault with the cruise control not working. I would have expected that to have been diagnosed as part of the service and to be told what was needed to repair it. Not to be told I needed to pay a further £80 to have it diagnosed.

Had 4 cars now from mini bowkers in preston. Each time I have dealt with Simon who is a lovely man to deal with. Not pushy very helpful and always thete if you need any advice.

No problems

The buying experience from Richard at Bowker Preston was very straightforward and professional. Always happy to answer any questions. A thorough talk through the car's operation during the handover. No pressure to buy any additional products.

Prompt and efficient

Staff were very friendly. Helped me resolve an issue with Williams Liverpool who had claimed to do a major service on my car but just cleared the service light and did the brake fluid. Mini ready in time, serviced, MOT'd and lovely and clean.

Very good service but didn't get my walk round video of the inspection!

I was offered a courtesy car when the job became complicated

The work required was completed with high standards as you expect from Mini.

They did what was needed whilst I waited comfortably

The Lady who was my first point of contact kept me informed of the process.

All very friendly and efficient, and answered my questions.

My second purchase from this centre, Ive always had good service

Brought the car in without an appointment and all was rectified and even things I didn't know about were sorted too. Obviously at a cost.

Very helpful, knowledgeable and when picked the vehicle up the hand over was comprehensive

Matt tinsley at bowker mini is a great guy and fantastic at his job!

Always have a great response to our needs and great service.

V good , comprehensive procedure..... all questions answered ....... the representative was polite & accommodating

Excellent service - car was well presented and staff really helpful

Service carried out efficiently and everything explained.

The staff

Service and MOT carried out satisfactorily and on time

friendly, fast complete service

Very lovely staff.

The clean and efficient way you handled our mini clubman

Considerate, efficient service

Excellent service by everyone on site

Long wait as only 1 person on service desk.

The service personnel looked after my vat very well. It came back to me very clean and well presented.

As above. Shame that BMW wouldn't put the manufacturing defect right on my allow wheels (where the lacquer is too thin and is peeling off).

Very happy with Customer Service.

Friendly helpful team but an incorrect diagnosis of a faulty part meant my car was in service over two days, booked in for 1 day, waiting for the correct replacement part. A 3 star rating pushed up to 4 by the availability of a courtesy car.

Don't understand why wiper blade was not replaced

Brilliant again Simon was fantastic

Car was picked up and delivered in a timely manner, car was cleaned to a good standard

The tlc pack that comes with your car is so reassuring during that time you have your car but Bowker mini make everyone feel special with all the special extra service they freely deliver which of course includes friendly smiles!!

Obvious

Was disappointed to have the Mini handed back to me without it having been cleaned after it's service

First class service when i had a query=dealt with very efficiently

very satisfied