Customer Reviews.
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Customer Reviews.

service

5

Good level of service

19 March 2020

service

5

Excellent service provided and couldn't complement the Service Adviser (Laura) enough. Very professional, helpful and pleasant. Great Customer Service provided

19 March 2020

service

5

The team are very knowledgeable and take time to get explain everything to you.

18 March 2020

service

5

Work carried out on time. Courtesy car available.

15 March 2020

service

5

see above

14 March 2020

service

5

Staff very helpful. Curtesy/Hire car provided to support me whilst the fault was investigated and spare part fitted. Good comma.

13 March 2020

service

5

problems always resolved

12 March 2020

sales

5

On time everything went smoothly

11 March 2020

service

5

Car was collected and delivered as arranged

11 March 2020

service

5

Work completed in time scale given also comfortable area to wait in with refreshments if wanted

06 March 2020

service

5

No issues , done within the timescale

04 March 2020

service

5

All aspects of this visit to Bowker Preston were very satisfactory.

03 March 2020

service

5

Servicing to suit my diary. Thorough explanation, & excellent customer service from Laura!

25 February 2020

sales

5

Very helpful staff and I was kept informed every step of the way I really liked the notifications from the factory letting me know of my new minis progress

24 February 2020

service

4.5

Did what was promised

24 February 2020

service

5

kept me informed all the way, even when they couldn't find the issue initially although they knew they could hear the fault. Resolved the issue, currently all is running well

23 February 2020

service

5

Always keep me informed of what's going on and how long it's going to take

22 February 2020

service

5

Service sorted out a problem and went above and beyond

18 February 2020

service

5

First class service.

18 February 2020

service

5

Completely satisfied

14 February 2020

service

5

Attention to customer service is exceptional and being remembred/ recognised by a member of staff 6/7 months post a purchase gives the whole experience a family feel.

14 February 2020

service

5

All the Sales staff together with the Team in the Service Department have been friendly and totally professional at all times. See above.

12 February 2020

service

5

A fine experience

09 February 2020

sales

5

All expectations met.

09 February 2020

service

5

I was advised of the process at the beginning and was informed of the fault (in detail) when the issue was resolved. I was also sent a video of the assessment of my car with info on an areas to watch out for.

09 February 2020

service

5

Everything explained clearly to me - did not feel pressured.

07 February 2020

service

5

Efficient and courteous service. Pleasant staff

06 February 2020

service

5

Kept up to date with progress, very accommodating, very professional

03 February 2020

service

3

Only went there cause car is still under warranty

03 February 2020

service

5

Simon and the team

02 February 2020

service

5

Good attention to detail car came back sparkling clean and healthy

02 February 2020

service

5

No issues easy

02 February 2020

service

5

Superb service for my older Mini. Staff service was already good but I have seen an improvement in communication and approachability. It can be awkward to bring an older car for MINI service but staff ensured a pleasurable visit. Loan car and reasona

01 February 2020

service

3.5

I was hugely disappointed to pay £15 for a courtesy car and when given it had 36 miles of fuel left in the tank meaning inconvenienced to fill up on the way home for fear of running out. I was happy a technician drove with me to help fault find.

01 February 2020

service

5

Laura in the service dept was excellent, kept me informed and ensured my car was returned to my home washed and cleaned inside , she is a credit to your organisation

24 January 2020

service

5

Very helpful and contracted MINI at my request, resulting in a very favourable terms for work required on my car.

24 January 2020

service

4

My car was in for a fault not a service. This was the second time in a week my car had to return to yourselves. Still not sure if problem is resolved but staff especially Laura in service could not do any more to help.

20 January 2020

sales

4

Support by sales agent excellent

15 January 2020

service

5

Car was needed urgently and was repaired very quickly

09 January 2020

service

5

Always good service, helpful staff

07 January 2020

service

5

I've been well taken care of from the first service call up until the collection of the car after the service.

06 January 2020

service

5

Friendly staff in the showroom whilst waiting for my car. Coffee, snacks, TV, WIFI and magazines provided. Service done, and car returned clean inside and out. No problems.

06 January 2020

sales

5

All well organised and well done in a professional way. I did have to wait a bit longer than expected for the car to be available but I still had the other car to use.

06 January 2020

service

5

Great service on time and at reasonable cost.

31 December 2019

service

5

Always kept informed, friendly efficient service and hassle free handover.

29 December 2019

service

5

Collection and return to my place of work , no hassle for me returning it nice and clean

29 December 2019

service

1

The coolant leak problem show be followed up free since there ws no coolant problem before the car was taken to the garage

28 December 2019

service

4

Service is excellent however I received reminders that recommendations were required but I had these done whilst I was there.